Terms of service
TERMS & CONDITIONS
TERMS OF SALE IN THE WWW.ARMO1191.IT WEBSITE
The present terms of sale regulate the sale to the final consumer (hereinafter "Customer") on the website www.armo1191.it (hereinafter "the website") of products for personal wellness and health (hereinafter "Products") produced by Società Agricola Conzato Giovanni & C. S.S.. Consequently, ordering a Product for sale on the website www.armo1191.it (hereafter the "Website") or a product of Società Agricola Conzato Giovanni & C. S.S. implies the full acceptance of these sales conditions by the Customer, who declares to have read them before placing the order.
For any information concerning these Conditions of Sale and/or purchases made based on them, interested parties may request assistance by sending an e-mail to: email@example.com
The functional cosmetics and dermatological line products on sale on the site constitute the offer of Società Agricola Conzato Giovanni & C. S.S.. Società Agricola Conzato Giovanni & C. S.S. reserves the right to change its product collection and ranges at any time. The photos of the products presented on the site are not contractual, but a model example. Nevertheless, Società Agricola Conzato Giovanni & C. S.S. undertakes to ensure that the photos of the Products present on the site faithfully reproduce the products offered and do not give rise to any ambiguity on size, weight, and quality.
Sales of products on the Internet site www.armo1191.it are made by the company:
Società Agricola Conzato Giovanni & C. S.S.
Via Pionieri dell'Aria, 80 33080 ROVEREDO IN PIANO (PN) - Italy
Fiscal Code and VAT No.: 00276470937
Share Capital € 38,734.26
Registered in the Register of the Companies of Pordenone under no. PN - 66674
Tel. +39 388-4555996
For the purposes of these Conditions of Sale, the term 'end consumer' ("Customer") shall mean any natural person acting for purposes which are outside his or her trade, business, craft, or profession.
The prices of each item are always VAT INCLUDED.
In the event of changes in VAT rates and other indirect taxes, they will be applied in majority or minority corresponding to the price changes. Transport costs, as a flat-rate contribution, are also subject to ordinary VAT.
The prices indicated in the catalogue are those to be paid by the Customer with only the addition of the possible fixed contribution for shipping costs, indicated directly in the order form.
TO ORDER AND TO CONCLUDE THE PURCHASE CONTRACT
The customer has the opportunity to check the details of his order and correct any errors.
From the moment the customers confirm the order by clicking on the "PURCHASE NOW"; icon, they subscribe that they are aware of the content of these terms and conditions of sale, the prices, volumes, characteristics, quantities, and shipping conditions of the Products purchased.
The sale is final the moment such confirmation of the order is carried out by the customer, considering, however, the possibility for the customer to exercise the right of withdrawal, according to the modalities outlined below. The order is then confirmed by Società Agricola Conzato Giovanni & C. S.S. which sends an e-mail to the Customer, reiterating all the information specified above. When the order is shipped, Società Agricola Conzato Giovanni & C. S.S. sends a second e-mail to the Customer. Società Agricola Conzato Giovanni & C. S.S. recommends the Customer to keep the two e-mails. The Customer is informed that the two e-mails will be sent to the e-mail address confirmed by the Customer during personal data registration, before placing the order. In case of error in the e-mail address or non- receipt of the e-mails, Società Agricola Conzato Giovanni & C. S.S. accepts no responsibility.
All orders are subject to acceptance by Società Agricola Conzato Giovanni & C. S.S., which reserves, at its own unquestionable judgement, the right not to process any order proposal in the case in which:
- the data provided by the Customer when filling in the order form are incomplete or incorrect.
- the Customer does not qualify as an end-consumer or does not meet the requirements to fulfil the payment terms.
- the Products ordered are not available. To this end Società Agricola Conzato Giovanni & C. S.S. will not be held responsible for variations in the availability of some Products. If only part of the ordered Products are not available and there are no other causes which can legitimise the non- acceptance of the order proposal, Società Agricola Conzato Giovanni & C. S.S. will be able to follow up the order proposal limited to the Products available.
- the destination of the requested Products is outside the territories indicated in the Shipping section.
In the above cases, Società Agricola Conzato Giovanni & C. S.S. will inform the Customer by e-mail that the order proposal has not been accepted (in whole or in part) specifying the reasons and, therefore, the contract is not concluded.
The Customer undertakes to pay the price of the Products purchased in the manner indicated below. Online transactions are transmitted via a server protected with SSL (Secure Socket Layer) encryption technology. This protocol allows communication in a manner designed to prevent the interception, modification, or falsification of information. Società Agricola Conzato Giovanni & C. S.S. is in no case aware of the data of the Credit Card used by the Customer.
a) payment by Credit Card
Once the order has been received, Società Agricola Conzato Giovanni & C. S.S. makes a pre-authorisation request on the Customer's credit card to ensure that the latter has sufficient funds to complete the transaction. Credit cards are subject to verification and authorisation by the card issuer. Società Agricola Conzato Giovanni & C. S.S. is not responsible for any lack of authorisation by the entity in question. The charge of the amount on the credit card takes place the moment the purchased products are shipped, except for pre-orders, for which the charge is immediate. Società Agricola Conzato Giovanni & C. S.S. is never aware of the Customer's credit card data.
b) Payment by PayPal
Customers with a PayPal account can pay for their order directly online, and the procedure is entirely analogous to that described for payments by credit card. The customer shall enter his or her data and proceed with the payment. The amount is debited from the PayPal account when the purchased products are shipped, with the exception of pre-orders, for which the charge is immediate. Even with PayPal, the Customer's bank details are never communicated to Società Agricola Conzato Giovanni & C. S.S..
SHIPPING METHODS AND COSTS
Società Agricola Conzato Giovanni & C. S.S. delivers the parcels containing the Products only in the territories indicated in the Shipping section. The Customer defines the shipping method and address to which the goods are to be delivered during the order.
Orders confirmed by midday on each working day are normally processed by the following working day to prepare the shipment of the ordered products. By way of information, starting from the receipt of the email confirming that the order has been dispatched, the average delivery time is estimated at 2-3 working days for mainland Italy (3-6 days for the islands), 4-5 working days for Europe, 7-8 working days for the United States and Canada and 7-8 working days for Australia. An email sent directly by the delivery carrier provides the Customer with the web address to access to view updated information in real time on the position of the parcel and the "tracking"of the shipment.
Delivery to your home
The customer has the option of choosing delivery to the billing address or to any other address defined at the time of the order.
A fixed contribution will be required for shipping costs depending on the destination area, the amount of which will be indicated directly in the order itself:
- For each order below € 50.00 VAT included, a fixed contribution of € 4.50 VAT included is required
- For each order of € 50.00 or more (VAT included), delivery is free of charge.
EUROPE (see the complete list of countries in the Shipping section)
- For each order weighing between 0.1kg - 0.5kg, a fixed fee of € 12.00 is required.
- For each order weighing between 0.6kg - 1.5kg a fixed fee of €15.00 is required.
- For each order weighing between 1.6kg - 2.5kg a fixed fee of €20.00 is required.
THE UNITED STATES AND CANADA
- For each order weighing between 0.1kg - 0.5kg, a fixed fee of € 14.00 is required.
- For each order weighing between 0.6kg - 1.5kg, a fixed fee of € 19.00 is required
- For each order weighing between 1.6kg - 2.5kg, a fixed fee of €25.00 is required.
- For each order weighing between 0.1kg - 0.5kg, a fixed fee of € 15.00 is required.
- For each order weighing between 0.6kg - 1.5kg a fixed fee of €22.00 is required.
- For each order weighing between 1.6kg - 2.5kg a fixed fee of €35.00 is required.
These costs will be charged only once per order, regardless of the number of packages shipped.
PLEASE NOTE: For orders outside Italy, your order may be subject to customs duties and import taxes. ARMO1191 has no control over these charges, and we cannot calculate an exact amount, as import policies and customs duties vary widely from country to country. Any customs clearance costs are therefore the responsibility of the customer..
RIGHT OF CANCELLATION
The customer has the right to withdraw from this contract and return all or some of the purchased products without specifying a specific reason, within a maximum period of 14 days from the date of receipt of the purchased products.
To exercise this right and notify the decision to withdraw from this contract proceed as follows:
- EASY WITHDRAWAL: the Customer shall write to firstname.lastname@example.org expressing his/her wish to exercise the right of withdrawal, also indicating the order number.
To obtain a refund, the Products must be returned undamaged, nor more than half consumed.
The product may be returned, within 14 days after notification of withdrawal by sending the product to the address:
Società Agricola Conzato Giovanni & C. S.S.
Via Pionieri dell’Aria, 80
33080 ROVEREDO IN PIANO (PN) - Italy
In this way, the shipping costs of the returned product are borne by the Customer.
Once the condition of the product has been verified, ARMO1191 will refund the amount paid for the product itself, less any discounts applied, plus transport costs.
The refund is made in the same circuit used for the payment of the order in case of Credit Card and PayPal. The refund procedure is activated within 5 working days after receipt of the goods at ARMO1191's premises. For any further dispute and request regarding the right of withdrawal, the Customer must exclusively contact the Customer Service at the e-mail address: email@example.com
LEGAL PRODUCT WARRANTY
The customer can benefit from the rights of legal guarantee of conformity and legal guarantee for product defects. In case of conformity or product defects and in compliance with the conditions established by the law, the customer can address a complaint to Società Agricola Conzato Giovanni & C. S.S. by sending an e-mail to firstname.lastname@example.org. In case of eventual product defects, Società Agricola Conzato Giovanni & C. S.S. undertakes to replace the Product with an identical or equivalent one.
ARMO1191 underlines that the cosmetic Products must be stored in dry places, not exposed to high temperatures or intense light sources. Furthermore, the products themselves are subject to an expiry date which is clearly marked on the packaging. Products that are not stored in the indicated way will therefore be excluded from the guarantee.
MODIFICATION OF THE PRESENT CONDITIONS OF SALE
Società Agricola Conzato Giovanni & C. S.S. reserves the right to modify the content or characteristics of the Sales Conditions at any time. Each order gives rise to the acceptance of the Sales Conditions in the version in force at that moment. If the Conditions of Sale are modified, they will not be applied to orders concluded before the modifications.
Società Agricola Conzato Giovanni & C. S.S. undertakes to publish the feedbacks posted on the Site, provided that the following moderation criteria are respected: Società Agricola Conzato Giovanni & C. S.S. reserves the right not to publish incomprehensible, offensive, defamatory, inappropriate, racist messages or those without reference to the products in question. Furthermore, Società Agricola Conzato Giovanni & C. S.S. reserves the right to modify the length, spelling, or some terms, as moderator, in order to improve the editorial coherence with the site and its contents. All those who post a message grant Società Agricola Conzato Giovanni & C. S.S., for the entire legal duration of the copyright, the right to do so in an anonymous form. The customer therefore allows Società Agricola Conzato Giovanni & C. S.S. to publish, translate and spread his/her testimony on all the communication channels used by Società Agricola Conzato Giovanni & C. S.S. also outside the Italian territory. In case the Customer's review is not published, the customer service of Società Agricola Conzato Giovanni & C. S.S. will provide to contact the Customer and in case, satisfy the needs which have emerged.
Società Agricola Conzato Giovanni &C. S.S. is committed to the correct execution of the obligations deriving from the contract and cannot be held responsible in case of inconveniences or damages deriving from the use of the Internet.
Società Agricola Conzato Giovanni & C. S.S. can also withdraw totally or partially from its responsibility proving that the non-execution or bad execution of the contract is attributable either to the customer or to a third party involved in the contract, or in cases of force majeure (e.g. strikes, accidents, riots, fires etc. constituting unforeseeable and uncontrollable events).
TRANSFER OF RISKS
When the Customer or a third party designated by him/her and different from the courier in charge of the service takes physical possession of the ordered goods, all risks of loss or damage to the said goods are transferred to him/her.
PROTECTION OF PERSONAL DATA
With regard to all fulfilments relating to the collection and processing of the Customer's personal data and the purposes thereof, please refer to the specific Privacy Statement contained in the Site.
The general structure of the site, as well as the elements accessible on the site, in the form of texts, photographs, animated and non-animated images, icons, maps, videos, software, databases and all other elements which are part of the site, are the exclusive property of Società Agricola Conzato Giovanni & C. S.S.. The user who accesses the site and/or the Customer cannot in any case reproduce, represent, modify, transmit, publish, adapt, on any kind of support or means, or take advantage of the site without written authorisation given by Società Agricola Conzato Giovanni & C. S.S.. Furthermore, the access to the site does not give any right on the intellectual property rights concerning the site itself, which remains the exclusive property of Società Agricola Conzato Giovanni & C. S.S..
APPLICABLE LAW AND DISPUTE RESOLUTION
The General Terms and Conditions of Sale are governed by the Italian law and, in particular, by the Legislative Decree No. 206 dated September 6 th 2005 (Consumer Code) with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 dated April 9 th 2003 on certain aspects of e-commerce.
For any dispute concerning the validity, interpretation or execution of these General Terms and Conditions of Sale, the territorial jurisdiction is of the judge of the place of residence or domicile of the consumer.
Pursuant to Article 14 of Regulation 524/2013, we inform you that in the event of a dispute you may submit a complaint via the ODR platform of the European Union, which can be reached at the following link http://ec.europa.eu/consumers/odr. The ODR platform constitutes an access point for all European citizens who wish to resolve disputes arising from online sales or service contracts out of court. To this end, please note that the e-mail address of Società Agricola Conzato Giovanni & C. S.S. is email@example.com
According to Article 49 paragraph 1 letter V of the Legislative Decree no. 206 dated September 6th, 2005 (Consumer Code) the customer can avail himself/herself of an out-of-court complaint and redress service to which the trader is subject. The procedure may be initiated if the consumer, after having submitted a complaint to the company, does not receive a reply within thirty days, or receives a reply that is not satisfactory to him/her.
In the event of a dispute between ARMO1191 and our customer, we guarantee as of now our participation in an attempt of amicable settlement that the user may put forward on RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Milan MonzaBrianza Lodi Chamber of Commerce.
To submit the application, the customer must fill in the following form at: https://www.risolvionline.com/domanda.php?sez_id=32&lng_id=7.
More information can be found at: https://www.risolvionline.com.